Refund and Returns Policy

Last updated: 2 November 2026

This Refund and Returns Policy explains how SaaD – Support All Abled Differently (“SaaD”, “we”, “us”), a registered public charitable trust in Pune, handles returns, replacements and refunds for products bought from our handmade products shop, and how we handle donations made by mistake. It should be read together with our Terms of Use.

1. About our products

Every product in our shop is handmade by SaaD students with Autism and other disabilities as part of their skill-building and vocational training. Because each piece is made by hand, small differences in colour, size, shape and finish are part of its character and are not treated as defects. Product photos are for illustration.

2. How orders work

Orders are placed by contacting us on WhatsApp. Before we accept an order, we confirm availability, price, payment and delivery or collection with you directly. Please check these details before you pay.

3. Damaged, defective or wrong items

If an item reaches you damaged or is not what you ordered:

• contact us within 3 days of delivery or collection on WhatsApp or by phone at +91 98220 28015, or email saad.pathpune@gmail.com;
• share your name, order details and clear photos of the item and its packaging;
• keep the item and its packaging until we have resolved your request.

Once we have checked the details, we will offer a replacement (if the item is available) or a full refund, including any delivery charge you paid for that item. If we ask you to send the item back, we will cover the reasonable cost of returning it.

4. Change of mind

As our products are handmade in small quantities and the money from sales supports our programmes, we are generally unable to accept returns or give refunds if you change your mind. If you have a concern about an order, please talk to us before you pay — we are always happy to help you choose.

5. Items that cannot be returned

• Food and edible items, such as chocolate gift boxes, unless they arrive damaged or spoiled.
• Items made or personalised specially for you, unless they arrive damaged or are not what was agreed.
• Items that have been used or damaged after delivery.

6. Cancellations

You can cancel an order at no cost before it has been sent or handed over. If you have already paid, we will refund the full amount. Orders for items made specially for you cannot be cancelled once work on them has started.

7. How refunds are paid

Approved refunds are paid back to the same payment method you used (for example, UPI or bank transfer) within 7 working days of approval. Your bank may take a few more days to show the amount in your account.

8. Donations

Donations to SaaD are voluntary gifts for our charitable work and are generally not refundable. If you have donated an incorrect amount or made a duplicate donation by mistake, contact us within 7 days of the donation with the transaction details and we will help. Where a refund is made, any 80G receipt issued for that amount will be cancelled.

9. Contact us

SaaD – Support All Abled Differently
c/o Subhash M Lele, 14, Pooja Apartment, Pandurang Colony, Pune – 411038, Maharashtra, India
Phone / WhatsApp: +91 98220 28015 (10:00 AM – 5:00 PM) · Email: saad.pathpune@gmail.com

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.